Welcome To Shalom Infotech
 
shalom Infotech
  Career | Contact Us | Free Quote | Sitemap  
+91 93451 22554 +44 (0) 7522762667 +1 (408) 5961854 +65 81 673994  
warehousing solutions

 BI solution Access, business information across the spectrum swiftly and take effective business decisions for sustained growth and profitability

Financial institutions today face challenges of various forms and magnitude. Customer retention, regulatory pressures, pricing wars, influence of global markets, slush of IT applications and a constant need to deliver profits quarter after quarter, are some of the challenges for banks and financial institutions.

Such institutions are pressured on multi-phases –enhancement in productivity, information availability, product and service differentiation, and innovation.

Shalom's banking solutions team has been partnering with banks and financial institutions to help them achieve their planned as well as strategic objectives.


IT solutions are adopted by financial institutions worldwide, including 97 percent of banks in the Globe
 

Lloyds Banking Group provides a financial services group with millions of UK customers with a presence in nearly every community. They are familiar on the high street and with over 1 million businesses through our portfolio of brands.

Read more
Close

Lloyds Banking Group provides a financial services group with millions of UK customers with a presence in nearly every community. They are familiar on the high street and with over 1 million businesses through our portfolio of brands. Their business is focused on retail and commercial financial services and thrive based on how well they serve their customers on our relationships within the communities .

From the experience that doing business responsibly doesn’t just happen. It requires continuous effort from every colleague, within a robust, all-encompassing framework. The Values and Codes of Responsibility provide points of reference as we work to become the best bank for customers through our low -risk, efficient, UK-focused retail and commercial business model. They also underpin our Helping Britain Prosper Plan – a set of public commitments to help tackle some of the social and economic issues our customers face today.

Lloyds Banking Group invested in a 4-year technology program (including BPM software) starting in 2011 that involved automating and simplifying complex manual banking processes. These initiatives helped achieve annual savings of £352 million, and a 7% reduction in total costs. The bank is further aiming to save £1.7 billion in 2014. The program reduced the number of unique business processes from 700 to just 23, thus helping to halve the number of manual errors. Lloyds cut the time it took its staff to close old accounts from 30 minutes to 3 minutes. The time required for customers to transfer money to Individual Savings Accounts (ISAs) reduced from a couple of days to within 24 hours.

 

Bank of America, application is a document storage application which is to validate whether the call center staff performed what exactly the customer expects. It stores document like Transaction summary, Acknowledgment document, Spousal waiver document etc. It performs a quality check by checking whether the manual that is saved for the customer request and the action that staff performed is same or not. If it is same as the service manual then it is approved by Quality controller. If there is any discrepancy found between the actual and the expected, then the transaction will be kept on hold and it will not be further processed till the correction are made.

Read More
Close

This Document provides the details about the scope of the project ‘ModelT’, the applications involved, purpose of each application and the data flow from web application to data base & other repository. ‘ModelT’ is a banking & insurance project for Bank of America which provides advanced features like easy transaction, money transfer, withdrawal at one step process to their life time customers by improving their service to the extent of gaining customer satisfaction.

Applications Involved: The applications that listed below are the in scope for completing online transactions through MODELT application.

  • IWC
  • UD
  • Case Manager
  • Plan Focus
Purpose of the applications:Let us look on brief description about the purpose of each application and is scope in detail.

IWC: - IWC is stands for ‘Individual Web Center’, which enables the individual user to login into the application using their authentic identification number and password and which let the user to perform their own actions like direct transfer, Adding beneficiary, viewing transaction status, withdrawals, Updating personal details etc.

UD: UD stands for ‘Unified desktop’ application which is a call center service application. It accepts the customer call and save their service request. And the call center staffs will perform the transaction on behalf of the customers need. This facilitates even the illiterate or less educated customers to perform their transaction in the easy way.

Case manager: This application is a document storage application which is to validate whether the call center staff performed what exactly the customer expects. It stores document like Transaction summary, Acknowledgment document, Spousal waiver document etc. It performs a quality check by checking whether the manual that is saved for the customer request and the action that staff performed is same or not. If it is same as the service manual then it is approved by Quality controller. If there is any discrepancy found between the actual and the expected, then the transaction will be kept on hold and it will not be further processed till the correction are made.

Plan Focus: This play a vital role of doing a final check about a transaction and to decide whether to let the request to get picked in batch process or need to denied. Its check points includes below two areas,
- From which application that the transaction initiated?
- QC check results from case manager
From which application the transaction initiated - ?

Why the application comes into picture here is, when the transaction initiated in IWC, it will not require a QC check process in case manager, as the actions performed will be with the knowledge of the customer itself. In case if the transaction has been initiated through UD, then here the call center staff will be doing the action as per the service request. In this case, there might be chance for the staff to misunderstand the customer request, thus in order to verify it QC check and case manger applications were came into picture.

QC check results from case manager - ? Based on the QC check result, the plan sponsor will approve or deny the request. If the transaction has been initiated from IWC, he just verifies the business rules and approves the request for batch process.

 
::Welcome::
  Industries  
    Real Estate
    Hospitality
    Education
    Insurance
    Financial Services
    Health Care
    Energy
    Manufacturing
    Retail
   
Why Outsource
Why Shalom
Customer Support
Pricing
 
 
BI solution
 
 

outsource

   Welcome To Shalominfotech      

Provide your mobile number to get our mobile website link



Quick Enquiry Form
 
   
   
   
 
 
 
 
 
Verification Code